Order Processing
- Orders placed during our regular business hours (Monday to Friday, 9am-4pm) are promptly processed. Those placed before 2pm are dispatched on the same day.
- Weekend and public holiday orders will be processed on the following business day.
- If any item in your order is unavailable, we will notify you right away and offer a refund.
Delivery Turnaround
Orders confirmed and paid for by 2pm on regular business days are typically dispatched on that very day.
Shipping Partners
Domestic (Within Australia):
- Australia Post eParcel (Both Express & Standard) - for orders weighing under 20kg.
- Courier (Road Express & Overnight) - for orders above 20kg or by special arrangement. Contact us for a tailored quote.
International:
- Australia Post International Post (Express & Standard) - for global orders under 20kg.
Order Tracking
We provide tracking numbers for all our orders. Use the Australia Post tracking system to keep tabs on your eParcel shipments.
Shipping Costs
Shipping fees are determined at checkout. In case of any overcharge, rest assured we'll refund the excess to your initial payment method.
Estimated Delivery Times
Within Australia:
| Destination | Express | Standard |
|---|---|---|
| Melbourne Metro | 1-2 business days | 2-3 business days |
| Sydney Metro | 1-2 business days | 2-3 business days |
| Brisbane Metro | 1-2 business days | 3-4 business days |
| Adelaide Metro | 1-2 business days | 2-3 business days |
| Perth Metro | 1-2 business days | 5-6 business days |
| NT Metro | 5-6 business days | 5-7 business days |
| Tasmania Metro | 1-2 business days | 3-4 business days |
International:
| Destination | Express | Standard |
|---|---|---|
| New Zealand | From 3 business days | From 5 business days |
| United Kingdom | From 4 business days | From 6 business days |
| USA | From 4 business days | From 5 business days |
| China | From 4 business days | From 8 business days |
Return Policy
Thank you for shopping with us. We value your trust and aim to make your shopping experience as smooth and satisfying as possible. We understand that sometimes you might need to return an item. To facilitate this, we've formulated the following return policy:
- 30-Day Return Window: You can return eligible items within 30 days of receiving your order.
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Exclusions:
- Cut-to-Order Items: Any products that are cut to order, like chains, are not eligible for returns. Please ensure you order the correct size and length.
- Used or Damaged Items: We cannot accept returns of tools or products that have been used, are damaged, or are not in their original condition. Items must be returned unused, undamaged, and with all original packaging intact.
- Condition of Return: All returned items must be in new, unused condition, and in their original packaging. If items are returned in a condition that is unsellable, the return will not be accepted, and the item will be sent back at the customer's expense.
- Proof of Purchase: For a seamless return process, please provide a proof of purchase, like your order number or a receipt, when returning an item.
- Return Shipping: Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., you received a defective or incorrect item). We recommend using a traceable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive your returned item.
- Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at koodak@koodak.com.au.
- Final Sale Items: Any items marked as "Final Sale" or "Clearance" are not eligible for returns or exchanges.
- Return Process: To initiate a return, please contact our customer service at koodak@koodak.com.au. They will guide you through the steps and provide you with a return address.